Return Policy

At NAK.HAT, product quality and food safety are priorities. Due to the perishable nature of many of our products, returns are accepted only under the conditions below.

Fresh, Chilled and Frozen Products

Fresh, chilled and frozen products cannot be returned or exchanged because of a change of mind.

Customers must inspect these products immediately upon delivery or collection. Any damaged, spoiled, incorrect or missing product must be reported immediately.

Once these products have been accepted, we cannot approve a claim if they have been stored, transported or handled incorrectly.

Pantry and Packaged Products

A replacement may be approved when a product:

• Is damaged upon receipt.
• Has a broken seal or damaged packaging.
• Is incorrect or different from the product ordered.
• Has passed its expiry date at the time of delivery.
• Has a confirmed quality issue.

Products must remain unopened and in their original packaging unless opening the product was necessary to discover the issue.

Reporting a Problem

To submit a claim, please contact NAK.HAT and provide:

• Your name and order number.
• A clear description of the problem.
• Photographs or a video showing the product, packaging and label.
• The delivery or purchase date.

Claims concerning fresh products must be submitted immediately upon delivery or collection. NAK.HAT reserves the right to assess each claim before approving a replacement.

Replacements

When a claim is approved, NAK.HAT will replace the affected product, subject to availability.

If the same product is unavailable, we will offer an equivalent product or another suitable replacement agreed with the customer.

Approved replacements cannot be exchanged for cash.

Products Not Eligible for Replacement

A replacement will not be provided when:

• The customer changes their mind.
• The product was stored or handled incorrectly after delivery.
• The product was consumed substantially before the issue was reported.
• The damage occurred after delivery or collection.
• The product’s appearance shows normal natural variation.
• The claim is submitted without sufficient information or evidence.

Order Cancellations

An order may be cancelled only before preparation or dispatch. Once an order containing fresh, chilled, frozen or made-to-order products has been prepared, cancellation may no longer be possible.

Contact Us

To report a problem, contact us through:

WhatsApp:71 336 182
Email: info@nakkhatorganic.com
Store: NAK.HAT, Achrafieh, Beirut

This policy does not limit any mandatory consumer rights applicable under Lebanese law.

Last updated: August 2026